In the event you are owed a refund/reimbursement due to an overpayment, after verification by our Customer Service Billing Department, you will receive a refund either to the original form of payment or through our payment platform Recipient Select (by Bank of America). You need a separate account in their system. If your child received care at Stanford Children’s Health - Lucile Packard Children's Hospital or affiliated clinics, please go to their websiteto view your child’s bill.
To register as a guarantor or to switch the guarantor from one parent's MyHealth account to the other, please use this form( note: this only takes effect for future bills, not current or past bills). While both parents can have access to a child’s health information (please see Share Access to learn more), only one parent can be set up as the guarantor for a child’s account and can view the child's billing information. You are not registered as the guarantor on the child’s account.There are a few reasons why you might not be seeing your child’s billing information:
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